Privacy Policy

What we collect

• Your lab report (Lab Report Analyzer tool) — the file you upload, and the details we read from it such as test results, patient name, age, gender, report date and the lab or hospital name.
• Account details — your mobile number (for OTP login), email if you sign in with Google, your name and username.
• Your details after an upload — your name, and your mobile number if you choose to give it, which we use only to help you with your report.
• Payment details — order and payment reference numbers, and the mobile number you enter at checkout, which we use to help you log in, link your purchase to your account and support your order. Your card, UPI or bank details are entered on Razorpay's secure page and are not stored by us.
• Questions you ask Lumi — and the answers it gives.
• Usage information — device type, browser, IP address and how you use the site.

Why we collect it

We use your information only to:

• Read your lab report and show you a free health summary
• Create your Smart Report or Interactive Web Report when you buy one
• Log you in and keep your account secure
• Process your payment and handle refunds
• Answer your questions through Lumi, our AI assistant
• Show you your past reports when you come back
• Reply to you when you contact us
• Understand how the site is used and improve it
• Prevent misuse of the site
• Send you updates, only if you agree — you can stop them anytime

Use of AI

We use AI to read lab reports and to answer your questions in Lumi. The explanations are for general information only and are not medical advice. Please consult a doctor for any health decisions.

Who we share it with

We do not sell your information. We only share it with the services that help us run NirogGyan:

• Google Cloud and Firebase — login, storage and AI processing
• Amazon Web Services (AWS) — hosting and report generation
• Razorpay — payments
• Microsoft Clarity and Google Analytics — website usage analytics

We may also share information if required by law.

Cookies

We use cookies to keep you logged in, remember your report while you browse, and understand how the site is used. You can turn cookies off in your browser, but some features may not work.

Security

Your data is sent over secure, encrypted connections and access to it is limited. We do our best to protect it, but no online service can be 100% secure.

Reports of other people

If you upload a report that belongs to someone else, such as a family member, please make sure you have their permission.

Your choices

You can ask us to see, correct or delete your information, or stop using it, by writing to us at the email below.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.