About Triage Health
Triage Health is a diagnostic centre in central Roseau offering routine examinations, urgent care and a 24-hour emergency lab. Dominica is a small island nation where word of mouth outruns every other channel.
For NirogGyan, Triage is an international partner that used Smart Reports as a launch asset rather than an upgrade. The business and the report went live together.
Launching into a market with no second impression
A new diagnostics business on a small island has one chance to make an impression. Triage needed to look different from established providers from the very first report, and needed that difference to hold up when patients compared notes, which on Dominica they reliably do.
- A brand-new business with no track record
- Established competitors with years of familiarity
- A community small enough that every experience travels
Why they chose us
Triage wanted a patient-facing report that would differentiate the business at launch and keep patients coming back for monitoring, without a large integration project.
- A launch product, live on the Starter plan from opening day
- Trend reports to turn first visits into monitored conditions
A launch product, with trends built in
Triage runs the Total Smart Report with the Trend Report add-on on the Starter plan. Every patient receives a full-panel, plain-language report from their first visit, and from the second visit sees their results plotted across time.
- Report type
- Total Smart Report
- Add-on
- Trend Report
- Plan
- Starter
- Launched
- With Smart Reports from day one
- Partner since
- 2023
- Region
- Dominica, Caribbean
What changed
- average rating, sustained across every response
- 5.0 / 5
- monthly volume over four years
- ~5×
- reports a month, from around a hundred at launch
- 500 to 600
Patients have rated Triage’s reports a perfect score across every response collected, on one of the largest feedback bases among our international partners. Monthly volume has grown around five times since launch, a result of local sales and operations alongside the report itself.
Where the partnership goes from here
Triage continues to grow its monthly volume and has held a perfect rating from patients since launch.
Frequently asked questions
Can a new lab launch with Smart Reports?
Yes. Triage Health went live with Smart Reports from its opening day on the Starter plan, with no prior reporting system to migrate from.
Does NirogGyan serve the Caribbean?
Yes. Triage Health in Dominica has been a partner since 2023.
What is the Trend Report add-on?
It plots each parameter across a patient’s previous visits with a plain reading of the direction, so a repeat visit shows progress rather than a fresh set of numbers.
